Current Account

Follow these steps to ensure continued access:
1.    Check Your iOS Version: Go to Settings > General > About to see the version of iOS your device is running.
2.    Update Your Device: If your iOS version is below iOS 13, go to Settings > General > Software Update to download and install the latest version.
3.    Contact Support: If your device does not support the new iOS version, please reach out to us for alternative solutions.

If your device is incompatible with the required iOS version, you may not be able to use the app. In such cases, please contact our support team to explore other ways we can assist you.

This update will affect customers using iOS devices that do not meet the new minimum software requirement. If your iOS version is older than iOS 15 you will need to update your device to continue accessing the app.
Android software requirements will remain the same. 

We’re making this change to improve your overall experience and ensure:
•    Enhanced Security: Your data remains protected with the latest security updates.
•    Improved Performance: Enjoy a faster and more reliable app experience.
•    Access to New Features: Benefit from new features and functionality that are only available on updated software.

You activate Dynamic CVV in the An Post Money App. 

Simply turn the feature on in the ‘Manage Card’ page in the An Post Money app. 

Once activated, the Dynamic CVV will be displayed in the An Post Money app – just tap the ‘Show CVV’ button on either the Home screen or in the Manage Card section. 

You can copy the Dynamic CVV and paste it into the payments page when required while shopping online. 

The following limits apply to your account:

Transaction	Limit per transaction
Daily cash lodgement at a post office	€5,000
Daily debit card load	€5,000
Online limit per recipient	€2,000
Minimum lodgement	€1
Maximum daily post office withdrawal*	€3,000
Maximum daily ATM withdrawal**	€600

 
 
*Withdrawals of over €1,000 require photo ID
**This may vary at ATMs outside Ireland

Yes, you can share a joint account with one other person. Both account holders need to come to a post office with proof of identity to open the account.

You’ll share the same account number (IBAN) but will have your own unique current account card, user ID, online PIN and 16-digit card number.   For security reasons, each account holder must have their own email address.  Account holders can have the same or different home addresses. 

Yes, we do. Open banking is a secure way to give third party financial services access to your An Post account to exchange information or make payments. Find out more about open banking.

Watch our video on how you can reset your password or follow our step-by-step guide below. 

• Click the ‘Forgotten Password’ button
• Enter your email address (make sure to use the email address that you used to register on the new app)
• Tick the box to confirm ‘I’m not a robot’
• A verification code is sent to your mobile phone
• Type this code into the screen and click ‘continue’
• Enter your mother’s maiden name when requested
• Instructions and a link to reset your password will be emailed to you
• Check your email inbox for the instructions (check your junk / spam folder if no email is received).
• Click on the link in the email
• Reset your password
• Return to the app and click ‘Return to login’
• Enter your app PIN
• Enter your email address and your new password
• Enter the app

Arrange to have money paid into and out of your current account, including salary or pension payments. Use this form (PDF, 592KB) to let your employer know your new account details for salary payment.
 
Make and receive payments within the Single Euro Payments Area (SEPA), which includes all European Union countries, the UK, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland.
 
Anyone in the SEPA zone who has your IBAN can pay you by credit transfer.
 
To make a transfer from your account:

• Login to your current account
• Choose ‘Make a Payment’ from ‘Quick Actions’
• Select ‘New Recipient’ and enter their IBAN
• We’ll send an authorisation code to your mobile phone
• Enter the code
• Select the amount, date and frequency of the payment

If you need to do this, use the change of name or address form (PDF, 641KB) to notify us.

 
 

Website:  Log in to your current account and select ‘Wallets’ from the menu.  Follow the instructions to create and name your wallet. 

App:  Log in and select your current account.  From your transactions screen, please select ‘Manage Jars.’ 

Regular Payments go into your main account by default.  You then have a number of options: 

• Set up once-off or regular transfers from your main account to your wallets/Jars. 
• Make transfers from your wallet/Jar back to your main account. 
• Organise outgoing direct debits to be paid directly from a wallet/Jar. 
• Use your wallets/Jars to save for a big expense  

Set up as many direct debits as you need to conveniently make regular payments. 
They can be paid from your main account or your Jars.
 
How to organise your direct debits:

• Set up a direct debit using a mandate from the service provider
• Change the account from which the direct debit is paid by filling out this form (PDF, 587KB) or by giving the service provider your An Post Current Account IBAN
• Cancel a direct debit by contacting the service provider and asking them to stop taking the payment.

If you opened your current account using the new An Post Money app, you are automatically registered for online banking.

Existing customers who want to add online banking can use:
Website registration:  Your An Post Money Current Account welcome letter includes your 10 digit User ID.  Visit the registration page to create a new 5-digit PIN to log in to online banking in the future.  
App registration:  Please download or update to the latest version of the An Post Money app from the App Store and Google Play Store. Create a 5-digit app PIN and password.  Then you’ll be automatically registered for online banking services. 

You need to add the other account as a recipient in the An Post Money app, please go to Pay and Transfer > Manage recipients > Add a new recipient.
 

The An Post Money app is only available in the Republic of Ireland. Certain devices come with their Google Play location set to countries other than Ireland.
You can change the location of your Play store by following the below steps:

• Open the Google Play store app
• Select the ‘Profile’ menu (top right hand corner)
• Select the ‘Settings’ option
• Select the ‘General’ option
• Select ‘Account and device’ preferences
• Under the ‘Country and profiles’ section select Ireland

Note: This change can take up to 48 hours to take effect
If you have tried the above and you still cannot find our app then you can also try clearing your app data. You can do this by:

• Navigating to your phone ‘Settings’
• Scroll down to ‘Apps’
• Choose ‘Google Play Store’
• Select ‘Storage’
• Select ‘Clear data’

Once you re-open the Google Play store you should be able to see the An Post Money app.
If you are still having problems after trying the above please contact us on 01 705 8000.

You’ll receive your card and account details by post, within seven working days after we’ve approved your application. 

An Post Money mobile application is developed and tested to be in compliance with the WCAG Accessibility levels A and AA guidelines on the latest set of devices on Android and iOS platform.
 
However, there could be subset of devices and older version of these platforms on which the app would have some limitation with accessibility.
 
Below are the known issues in the with reference to accessibility guidelines
 

• Google ReCaptcha has a known accessibility issue when activating audio. This is observed only on iPhone XS and iPhone 11
• Google ReCaptcha image popups have a known accessibility issue when the screen reader is on
• The text resize option is not applicable on the An Post application. However, customers with low vision can use the zoom functionality of Android or iOS assistive technology
• An Post use some 3^rd party providers who provide some of the features in the An Post Money app such as the ‘Add money’ feature. The development and complete customization is therefore out of our control and there are some known issues on accessibility when using your debit card to add money to an account on both IOS and Android devices.

 
 
Additional Information:
List of known issues on specific devices
 
The WCAG 2.0 is a set of guidelines and recommendation for the web content to be designed accessible to disabled users. However, the same guidelines cannot be directly applied on non-web based mobile applications.
W3C has provided a guidance document to apply WCAG 2.0 to non-web information and communications Technologies (WCAG2ICT). An Post has put in significant work in ensuring that we have followed these guidelines closely throughout the development of the An Post Money app.
 
 
Reference
Web Content Accessibility Guidelines (WCAG) 2.0  https://www.w3.org/TR/WCAG20/
Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG2ICT)  https://www.w3.org/TR/wcag2ict/

You can set aside money in Jars/savings wallets.  Each has its own balance, so you can use one to pay bills and another to save for something special. 

You can create and manage up to 10 Jars in the An Post Money app and 2 wallets on our online banking website. You will be able to see Jars you set up from the App on the online banking website.
  
Once your money is safely in a Jar/wallet, it won’t be withdrawn without your authorisation, and you won’t be able to use it for purchases or withdrawals with your debit card. 

You can use your Jars/wallets as you choose and even name them. For instance, one wallet jar could be called ‘Rent and Bills’ while the other could be named ‘Holiday Fund’. 
  
 

You need to have push notifications for the An Post Money app. To do this you will have to go to settings on your device settings menu and turn on app notifications for the An Post Money App.
                    

Our current account includes innovative features and unique benefits in addition to the standard features of a bank account (except for an overdraft facility and a chequebook).  It has a BIC (Business Identifier Code) and IBAN (International Bank Account Number) for direct debits and credit transfers.

If you choose not to download the app you can still access your current account at any post office, but you will be unable to continue to use our online banking service You can still use your card at ATMs and in shops with your PIN.
 

Sweep change from debit card payments into a Jar with our Round Up feature.  So, a payment of €1.90 is rounded up to the nearest Euro, meaning €0.10 goes into your Jar. 

If you want you can turn on a Round Up multiplier too.  This multiplies the change that goes into your Jar.

For security, you'll receive notifications to approve payments and new recipients.
You also can choose to receive other types of notifications by text or app, so you don't have to check your account: 

• Money paid in 
• New recipient added 
• New direct debit added 
• Direct debits paid 
• Direct debits failed 
• Scheduled payment paid 
• Scheduled payment failed 
• New current account message 

Yes, you can open an An Post Money Current Account through the app at any stage.

Yes, you can share a joint account with one other person. Both account holders need to come to a post office with proof of identity to open the account.

You’ll share the same account number (IBAN) but will have your own unique current account card, user ID, online PIN and 16-digit card number.   For security reasons, each account holder must have their own email address.  Account holders can have the same or different home addresses. 

To activate your debit card, just call +353 1 705 8000 and follow the instructions.  Your PIN will be sent to your registered mobile phone number.  

You can easily open an account through the An Post Money app available in the App Store and Google Play Store. You’ll need a valid proof of identification (passport or driving licence) and one proof of address dated in the last six months (such as a utility bill, bank statement, or a letter from Revenue).
 
Alternatively, you can apply in any post office.

For more information, see how to open our An Post Money Current Account​.
 

You’ll receive your card and account details by post, within seven working days after we’ve approved your application. 

You activate Dynamic CVV in the An Post Money App. 

Simply turn the feature on in the ‘Manage Card’ page in the An Post Money app. 

Once activated, the Dynamic CVV will be displayed in the An Post Money app – just tap the ‘Show CVV’ button on either the Home screen or in the Manage Card section. 

You can copy the Dynamic CVV and paste it into the payments page when required while shopping online. 

The following limits apply to your account:

Transaction	Limit per transaction
Daily cash lodgement at a post office	€5,000
Daily debit card load	€5,000
Online limit per recipient	€2,000
Minimum lodgement	€1
Maximum daily post office withdrawal*	€3,000
Maximum daily ATM withdrawal**	€600

 
 
*Withdrawals of over €1,000 require photo ID
**This may vary at ATMs outside Ireland

Yes, we do. Open banking is a secure way to give third party financial services access to your An Post account to exchange information or make payments. Find out more about open banking.

Arrange to have money paid into and out of your current account, including salary or pension payments. Use this form (PDF, 592KB) to let your employer know your new account details for salary payment.
 
Make and receive payments within the Single Euro Payments Area (SEPA), which includes all European Union countries, the UK, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland.
 
Anyone in the SEPA zone who has your IBAN can pay you by credit transfer.
 
To make a transfer from your account:

• Login to your current account
• Choose ‘Make a Payment’ from ‘Quick Actions’
• Select ‘New Recipient’ and enter their IBAN
• We’ll send an authorisation code to your mobile phone
• Enter the code
• Select the amount, date and frequency of the payment

Website:  Log in to your current account and select ‘Wallets’ from the menu.  Follow the instructions to create and name your wallet. 

App:  Log in and select your current account.  From your transactions screen, please select ‘Manage Jars.’ 

Regular Payments go into your main account by default.  You then have a number of options: 

• Set up once-off or regular transfers from your main account to your wallets/Jars. 
• Make transfers from your wallet/Jar back to your main account. 
• Organise outgoing direct debits to be paid directly from a wallet/Jar. 
• Use your wallets/Jars to save for a big expense  

Set up as many direct debits as you need to conveniently make regular payments. 
They can be paid from your main account or your Jars.
 
How to organise your direct debits:

• Set up a direct debit using a mandate from the service provider
• Change the account from which the direct debit is paid by filling out this form (PDF, 587KB) or by giving the service provider your An Post Current Account IBAN
• Cancel a direct debit by contacting the service provider and asking them to stop taking the payment.

If you opened your current account using the new An Post Money app, you are automatically registered for online banking.

Existing customers who want to add online banking can use:
Website registration:  Your An Post Money Current Account welcome letter includes your 10 digit User ID.  Visit the registration page to create a new 5-digit PIN to log in to online banking in the future.  
App registration:  Please download or update to the latest version of the An Post Money app from the App Store and Google Play Store. Create a 5-digit app PIN and password.  Then you’ll be automatically registered for online banking services. 

You need to add the other account as a recipient in the An Post Money app, please go to Pay and Transfer > Manage recipients > Add a new recipient.
 

An Post Money mobile application is developed and tested to be in compliance with the WCAG Accessibility levels A and AA guidelines on the latest set of devices on Android and iOS platform.
 
However, there could be subset of devices and older version of these platforms on which the app would have some limitation with accessibility.
 
Below are the known issues in the with reference to accessibility guidelines
 

• Google ReCaptcha has a known accessibility issue when activating audio. This is observed only on iPhone XS and iPhone 11
• Google ReCaptcha image popups have a known accessibility issue when the screen reader is on
• The text resize option is not applicable on the An Post application. However, customers with low vision can use the zoom functionality of Android or iOS assistive technology
• An Post use some 3^rd party providers who provide some of the features in the An Post Money app such as the ‘Add money’ feature. The development and complete customization is therefore out of our control and there are some known issues on accessibility when using your debit card to add money to an account on both IOS and Android devices.

 
 
Additional Information:
List of known issues on specific devices
 
The WCAG 2.0 is a set of guidelines and recommendation for the web content to be designed accessible to disabled users. However, the same guidelines cannot be directly applied on non-web based mobile applications.
W3C has provided a guidance document to apply WCAG 2.0 to non-web information and communications Technologies (WCAG2ICT). An Post has put in significant work in ensuring that we have followed these guidelines closely throughout the development of the An Post Money app.
 
 
Reference
Web Content Accessibility Guidelines (WCAG) 2.0  https://www.w3.org/TR/WCAG20/
Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG2ICT)  https://www.w3.org/TR/wcag2ict/

You can set aside money in Jars/savings wallets.  Each has its own balance, so you can use one to pay bills and another to save for something special. 

You can create and manage up to 10 Jars in the An Post Money app and 2 wallets on our online banking website. You will be able to see Jars you set up from the App on the online banking website.
  
Once your money is safely in a Jar/wallet, it won’t be withdrawn without your authorisation, and you won’t be able to use it for purchases or withdrawals with your debit card. 

You can use your Jars/wallets as you choose and even name them. For instance, one wallet jar could be called ‘Rent and Bills’ while the other could be named ‘Holiday Fund’. 
  
 

Our current account includes innovative features and unique benefits in addition to the standard features of a bank account (except for an overdraft facility and a chequebook).  It has a BIC (Business Identifier Code) and IBAN (International Bank Account Number) for direct debits and credit transfers.

Sweep change from debit card payments into a Jar with our Round Up feature.  So, a payment of €1.90 is rounded up to the nearest Euro, meaning €0.10 goes into your Jar. 

If you want you can turn on a Round Up multiplier too.  This multiplies the change that goes into your Jar.

For security, you'll receive notifications to approve payments and new recipients.
You also can choose to receive other types of notifications by text or app, so you don't have to check your account: 

• Money paid in 
• New recipient added 
• New direct debit added 
• Direct debits paid 
• Direct debits failed 
• Scheduled payment paid 
• Scheduled payment failed 
• New current account message 

Log into online banking to see your transaction history and download an account statement.

A mini-statement of your six most recent transactions is also available at any post office. 

If you are opted in for paper statements, we’ll send you quarterly statements. You can manage your statement preferences using online banking. 
 

You can see your balance by logging in to your account with the An Post Money app, online banking or at certain ATMs.

Please note that your available balance is the amount you can spend from your main account. 

Your overall account balance is your balance of your main account plus the additional balance of any Jars that you hold.
 

If you have the An Post Money App installed on more than one device, push notifications will only be sent to the latest device which the app was installed on.
 

• Email us at customerservices@anpostmoney.com
• Contact our customer service from 9am to 6pm on 01 705 8000, Monday to Friday (closed Saturday and Sunday).
• If your card has been lost or stolen then please contact 1800 267 678, which is open 24 hours a day, 365 days a year. 
• Write to us at An Post Money, Billpost, Enterprise House, Cappa Road, Kilrush, V15 VX23 

Watch our video on how you can reset your password or follow our step-by-step guide below. 

• Click the ‘Forgotten Password’ button
• Enter your email address (make sure to use the email address that you used to register on the new app)
• Tick the box to confirm ‘I’m not a robot’
• A verification code is sent to your mobile phone
• Type this code into the screen and click ‘continue’
• Enter your mother’s maiden name when requested
• Instructions and a link to reset your password will be emailed to you
• Check your email inbox for the instructions (check your junk / spam folder if no email is received).
• Click on the link in the email
• Reset your password
• Return to the app and click ‘Return to login’
• Enter your app PIN
• Enter your email address and your new password
• Enter the app

If your card is lost, stolen or damaged, you can get up to €200 in emergency cash a day at any post office, during opening hours, provided you have enough money in your account..
 
Just login to your account and select ‘Quick Actions - Emergency Cash’ or contact Customer Services on 353 (1) 705 8000.

Or on your App you can access emergency cash through the ‘manage card’ option on the current account transactions screen and then select ‘emergency withdrawal’ and follow the on screen instructions.
 

If want to make a complaint, get in touch with our Customer Service team:
 

• Call us on  +353 1 705 8000

• Email us at customerservices@anpostmoney.com

• Write to us at An Post Money, BillPost, Enterprise House, Cappa Road, Kilrush, Co Clare, V15 VX23

 
If you’re still unhappy with the response you receive, you can contact the Financial Services and Pensions Ombudsman at:
Third Floor, Lincoln House
Lincoln Place
Dublin 2
DO2 VH29

The An Post Money app is only available in the Republic of Ireland. Certain devices come with their Google Play location set to countries other than Ireland.
You can change the location of your Play store by following the below steps:

• Open the Google Play store app
• Select the ‘Profile’ menu (top right hand corner)
• Select the ‘Settings’ option
• Select the ‘General’ option
• Select ‘Account and device’ preferences
• Under the ‘Country and profiles’ section select Ireland

Note: This change can take up to 48 hours to take effect
If you have tried the above and you still cannot find our app then you can also try clearing your app data. You can do this by:

• Navigating to your phone ‘Settings’
• Scroll down to ‘Apps’
• Choose ‘Google Play Store’
• Select ‘Storage’
• Select ‘Clear data’

Once you re-open the Google Play store you should be able to see the An Post Money app.
If you are still having problems after trying the above please contact us on 01 705 8000.

If you need another way to pay from your account - you can pay using Apple Pay, Google Pay or Fitbit Pay. Once you’ve set up your card, you’re instantly up and running and it works exactly the same way as if you had your debit card on you.  Instructions on how to set this up if you haven’t done so already can be found in our Digital Wallets section in the FAQs.

Even if your pin won’t work you can still make contactless payments with your debit card. Remember contactless limit is max €50 per transaction on your debit card, with 5 transactions allowed a day up to a daily limit of €150.  This limit does not apply to Apple Pay, Google Pay and Fitbit Pay, however merchants may apply their own limits

If you forget your debit card PIN, just call our Customer Services on  +353 1 705 8000 and we can send your PIN by text message to your registered mobile phone number.

 
 

You need to have push notifications for the An Post Money app. To do this you will have to go to settings on your device settings menu and turn on app notifications for the An Post Money App.
                    

• In the event that you are having an issue with your PIN, go to the nearest ATM and insert the card, key in your PIN and select Other Services.
• Under Other Services, select the PIN unlock option.
• Once you have selected the PIN unlock option you do not need to take any further action and your PIN will now work for all ATM and card transactions.

If you tap on the (i) information icon on your Current account card on the An Post Money dashboard you will be able to see your Current account IBAN and BIC.

If you incorrectly entered your password 3 times, you’ll be locked out of your account. This is done to prevent unauthorised third parties from accessing your account. You’ll need to use the forgot password option from the log in screeen on your mobile app.

While we’re updating our online banking platform to match our new app, you may notice some differences between the two.

Jar names may not be reflected on online banking, where the old savings wallet names will still apply.  For a short time, your Jars will still be called savings wallets in online banking.  Any new Jars you set up in your app will not display your chosen name but instead you will see a numbered Jar e.g. on your app you would see ‘Holiday Jar’ but on your online banking it will display Jar 1.

We know this may be confusing. Please bear with us while we update online banking and align it with the new app. If you have any questions, please contact us on +353 1 705 8000.

To protect your account, we ask you to enter your password every 14 days.

To protect your account, we ask you to enter your password if you haven’t logged in recently.
 

App Users – If you are using our new An Post Money App, you will receive your one time passcode by push notification through the app.
 
Non App Users – Customers who do not use the An Post Money App will receive their one time passcode by SMS to their registered mobile phone number.

Website registration:  Your An Post Money Current Account welcome letter includes your 10 digit User ID.  Visit the registration page to create a new 5-digit PIN to log in to online banking in the future.

App registration:  Please download or update to the latest version of the An Post Money app from the App Store and Google Play Store. Create a 5-digit app PIN and password.  Then you’ll be automatically registered for online banking services. 
 

This means that you will now need to use the An Post Money app to verify your identity when you log in to online banking. You will get a notification sent to the app which you will need to approve whenever you log into online banking.
 

We have been made aware of issue that customers have experienced when attempting to select their year of birth on an Android device. The calendar used is native to the android device and although unclear possibly, if you tap on the birth year it will give you options to change to your favoured year.

You will need to download the An Post Money app onto your phone and complete your sign on.  Here’s how to get set up on the An Post Money app:
 

• Search “An Post Money” on the Apple, Google or Huawei Store and download the app. Or you can access here https://www.anpost.com/Money/Discover-your-App
• Register using your User ID and your mobile number. (User ID is the 10-digit code used to log into online banking)
• Make sure you enable mobile notifications so you can receive security messages

 
In future when you go to use the An Post online banking site you will get a notification code sent to your app that you will need to approve whenever you log into online banking.
 

App Users – Please ensure you have notifications turned on for the An Post Money App in your device settings and in the app. Then request the one time passcode again.
 
Non App Users – As and from 21^st February all customers will need to download and use the An post Money app to get access to their accounts.  You can find more information on our Money App page.  

If you forget your PIN, you can set up a new one quickly and easily: 

• Go to the login page of your account or your app 
• Click on ‘Forgotten your PIN’ 
• Follow the steps
• You’ll receive an authorisation code on your mobile phone 
• Enter the code and reset your PIN 

If you forget your user ID, you can get a reminder by calling us on +353 1 705 8000. 

Due to EU Regulations applicable to all banks in the EU and in order to protect customers and ensure Strong Customer Authentication (SCA) for their payments, on occasions we will ask customers to approve their payments by entering a One Time Passcode.

In line with EU regulations, all banks are required to ensure customers are protected when they make payments online.  In order to do this all banks must deploy Strong Customer Authentication (SCA), to ensure that it is genuinely you whenever you log in or authorise payments.  SCA is designed to help you keep your financial information safe and make online banking even more secure.  At An Post, in order to deploy SCA we have updated our Online Banking site to provide additional security to keep customers accounts safe.
 

Your funds are managed by An Post. Since we are not a Credit Institution, your funds are not covered by the Deposit Guarantee Scheme in Ireland. However, we place customers’ funds in segregated accounts (known as ‘safeguarding’ or ‘client funds’ accounts) with Financial Institutions that are approved by the Board of An Post to accept An Post deposits and that are authorised to operate in Ireland as a Credit Institution, in line with EU regulations and supervised by the Central Bank of Ireland.
 
This means that your funds are separated from our other assets and can be used to repay you and other customers in the unlikely event of our insolvency.

Yes, we give you an extra level of security with the Mastercard SecureCode®, offered in partnership with Mastercard. Every time you buy something online at participating websites, they’ll ask you to enter random characters from your Mastercard SecureCode password to authorise the purchase and confirm you are the card owner. 
 
When you make your first online purchase with a participating retailer, you’ll be asked to register for the Mastercard SecureCode service. You can ignore this request once, but you must register the next time in order to be able to buy from participating websites in the future.
 
You can also pre-register your card before doing any online shopping. When you register, you’ll be asked for your card number and some additional information.

App Users – If you are using our new An Post Money App, you will receive your one time passcode by push notification through the app.
 
Non App Users – Customers who do not use the An Post Money App will receive their one time passcode by SMS to their registered mobile phone number.

There is no restriction on the number of devices on which the app can be installed. However, push notifications will only be received on the latest device on which the app was installed.
 

If you do not recognise transactions on your account, contact Customer Services on on +353 1 705 8000 for advice and investigation. For more information on fraud, check our terms and conditions.

App Users – Please ensure you have notifications turned on for the An Post Money App in your device settings and in the app. Then request the one time passcode again.
 
Non App Users – As and from 21^st February all customers will need to download and use the An post Money app to get access to their accounts.  You can find more information on our Money App page.  

If you need help to download the app please call our Customer Support team at (01) 705 8000 or email us at customerservices@anpostmoney.com

If you incorrectly entered your password three times, you’ll  be locked out of your account. This prevents unauthorised third parties from accessing your account. You’ll need to use the forgot password function.

Due to EU Regulations applicable to all banks in the EU and in order to protect customers and ensure Strong Customer Authentication (SCA) for their payments, on occasions we will ask customers to approve their payments by entering a One Time Passcode.

• Credit transfer
• Standing order
• Direct debit
• Digital wallets
• Quicklodge

• Cash Withdrawal
• Cash lodgement
• Cheque lodgement

• Credit transfer
• Standing order
• Direct debit

If your card is lost or stolen, please call our customer service immediately on freephone 1800 267 678. We will cancel your card and issue a replacement within seven working days.
 
When you receive your replacement card, sign the signature strip on the back of the card.   Then call +353 1 705 8000 to activate it and retrieve your PIN.
 
If you don’t report a lost or stolen card, you may lose some or all of the money in the same way as if you lost cash.
 
If your card is damaged, call our customer service on +353 1 705 8000 to arrange a replacement card. 

To cancel a direct debit, you should contact the service provider and ask them to stop requesting the payment. 

If you need to do this, use the change of name or address form (PDF, 641KB) to notify us.

 
 

You can notify us by using the relevant form:
 

• Notification of death (PDF, 602KB)

• Notification of account closure (PDF, 599KB)

 

1. To use your default card, double-click the side button.
2. Glance at your iPhone to authenticate with Face ID, or enter your passcode. 
3. Hold the top of your iPhone near the contactless reader until you see 'Done' and a tick on the display.

1. To use your default card, rest your finger on Touch ID. 
2. Hold the top of your iPhone near the contactless reader until you see 'Done' and a tick on the display.

1. To use your default card, double-click the side button
2. Hold the display of your Apple Watch near the contactless reader.
3. Wait until you feel a gentle tap.

1. Tap the Apple Pay button.
2. Check your billing, shipping and contact information to make sure they're correct. If you want to pay with a different card, tap the icon next to that card.
3. iPhone with Face ID: Double-click the side button, then use Face ID or your passcode.
   iPhone with Touch ID: Use Touch ID or your passcode.
   Apple Watch: Double-click the side button.
4. When your payment is successful, you’ll see ‘Done’ and a tick on the screen.

Step 1: Wake up and unlock your Android phone

Turn on your phone screen, and then unlock your phone. You do not need to open the Google Pay app.
 

Step 2: Hold the back of your phone close to the payment reader for a few seconds

When you’re done paying, a blue check mark will appear on the screen.
If the check mark isn’t on your screen:

• Try holding your phone in a different way. Your near-field communication (NFC) antenna could be near the top or bottom of your device.
• Hold your phone closer to the payment reader.
• Hold your phone for a few extra seconds.

If there is a check mark but the cashier says the payment didn’t work:

• Double-check that the store accepts mobile payments.
• Contact your bank to make sure your card is working right.

Step 3: If prompted, follow the instructions on the screen

Some stores use older software that asks for a PIN or signature. If you’re asked, follow the steps on the screen.

• Debit cards: Enter the PIN you set up with your bank. This PIN is different from the PIN you use to unlock your device.
• Credit cards: For larger transactions, sign the receipt or the signature box on the screen.

1. At checkout, tap the Google Pay button.
2. If asked, choose a payment method and enter your shipping address.
3. Confirm your order.

1. On the transactions overview screen, tap on: Manage cards
2. Underneath your debit card, tap on: Add to Apple Wallet

You can now pay with Apple Pay using your iPhone or Apple Watch wherever you see the contactless or Apple Pay symbols.

1. Open the Wallet app.
2. Tap the “+” sign in the upper-right corner.
3. Scan your An Post Current Account debit card or manually enter the details.
4. Follow the on screen instructions.

1. Open the Apple Watch app on your iPhone.
2. Tap “Wallet & Apple Pay” and select “Add Credit or Debit Card.”
3. Scan your An Post Current Account debit card or manually enter the details.
4. Follow the on screen instructions.

To start, add at least one credit or debit card from a participating bank to the Wallet section of the Fitbit app:

1. Open the Fitbit app. With your watch nearby, tap the Today tab, and tap your profile picture. Tap your device image, then tap the Wallet tile.
2. Follow the on-screen instructions to add a payment card. In some cases, your bank may require additional verification. If you’re setting up Fitbit Pay for the first time, you may be prompted to set a 4-digit PIN code for your device. Note that you also need passcode protection enabled for your phone.
3. After you add a card, follow the on-screen instructions to turn on notifications for your phone (if you haven’t already done so) to complete the setup.

1. Open the Fitbit Pay screen on your watch:
   • Ionic and Versa series — if you chose Fitbit Pay as your button shortcut, hold the button on your watch for two seconds to activate it. Otherwise, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the Fitbit Pay icon.
   • All other devices — when you’re ready to pay, press and hold the left button on your device for two seconds. Swipe to the Payments screen if it's not shown.
2. If prompted, enter your four digit watch PIN code. Your default card appears on the screen.
3. To pay with your default card, hold your wrist near the payment terminal. To pay with a different card: swipe up on Ionic and Versa series, or tap Charge 3 and Charge 4, to find the card you want to use. Then hold your wrist near the payment terminal.
4. When the payment succeeds, your device vibrates and you’ll see a confirmation on the screen.

If the payment terminal doesn’t recognize Fitbit Pay, make sure the device face is near the reader and that the cashier knows you’re using a contactless payment.

1. Sign in to Payment methods.
2. At the bottom, click Add payment method.
3. Click Add credit or debit card.
4. Enter your card info.
5. If you’re asked to verify your payment method, choose an option from the list.
6. Find and enter the verification code.

Note:  After you add a card, you might see a small temporary charge on your account from Google. This charge checks that your card and account are valid. It won’t affect your balance and will go away soon.

1. Open the Google Pay app.  If you have multiple accounts in Google Pay, at the top left, tap Menu, then the down arrow. Then, tap the account you want to use to add a debit or credit card.
2. At the bottom, tap Payment.
3. At the bottom, tap Add then credit or debit card.
4. Use the camera to capture your card info or enter it manually.
5. If you’re asked to verify your payment method, choose an option from the list.
6. Find and enter the verification code.