We have information about what to look out for and what actions to take if you have been affected. If you have any doubts about a message you have received about parcel delivery charges or banking transactions our Post and Parcel Customer Services and An Post Money Customer Services Teams are here to help and verify if it is legitimate.
Helping our customers be ‘Scam Aware’
Fraudulent Redelivery Text
- Stop and Think – are you expecting a package?
- Note that the tone is threatening. An Post will never send threatening requests.
Whatsapp Reseller Scam
- An Post will never manage payments for items for sale on reseller websites.
- This is not a genuine link to the An Post website.
Email Phishing Scam
- Stop and think – did you make this order?
- The link looks like it is to the An Post website but if you hover over the link, you can see that it would bring you to a different fraudulent site.
Fake An Post Websites
- This is not a service that we provide so the information shown here on delivery and payment rules is fake. We will never manage payments for items for sale on reseller websites.
- This is not a genuine page from the An Post website.
Fake Reseller An Post Websites
- This is not a service that An Post provides, we will never manage payments for items for sale on reseller websites.
- This is a fake page and is not part of the An Post website.
Tips to avoid scam messages
- Stop and think! Are you expecting a package?
- Check for misspelling, unusual links or unfamiliar sender email addresses
- Watch out for urgent requests requesting immediate action
- For current account customers, please see our keeping your money safe information.
An Post will never
- Contact you by phone, email or SMS and ask you to share any personal details like your date of birth, bank account details, card PIN or full card details, login details, passwords, email address or User ID.
- Charge you a fee to have your parcel redelivered.
- Send messages that contain any links when contacting you about the payment of Customs Charges.
What you should do
- Do not respond to unsolicited messages.
- Never click on links in these messages.
- Keep your personal information to yourself - personal details like name, emails or credit / debit card information.
- Regularly access your account online to verify all transactions
- Change passwords regularly and keep them private
- Do not post personal information about yourself e.g. date of birth, where you live, family details on social media.
Security FAQ's
Top Tips and Additional Resources
Quick Top Tips:
When Shopping, Use trusted sites, beware of deals that are too good to be true!
When Banking, Use strong password, don’t click on the link! Use official apps and sites.
When Accessing Social Media, Think before you post! Beware of scam connection requests.
Keep all software Up to date:
- Keep all software on internet connected devices – including personal computers, smartphones and tablets – current to reduce risk of infection from ransomware and malware.
- If you want to “set it and forget it,” configure your devices to automatically update or to notify you when an update is available.
Create Long Unique Passwords, Try using passphrase:
- Length trumps complexity. Strong passwords are at least 14 characters long and unique.
- We recommend coming up with a password that is actually a “passphrase,” that is, a sentence that is at least 14 characters long.
- Focus on positive sentences or phrases that you like to think about and are easy to remember, such as ILov3StayingSafeOnl1ne! (but don’t use that one).
Enable Multi-factor authentication (MFA):
- Multi-factor authentication (MFA), sometimes called 2-factor authentication, adds a whole other level of security to your key accounts.
- MFA includes biometrics (think face ID scans or fingerprint access), security keys or apps that send you unique, one-time codes when you want to log on to a sensitive account.
Phishing- Think before you click:
- What’s the most common way for cybercriminals to get your sensitive information? It’s when you click on something you shouldn’t have.
- Malicious links in email, tweets, texts, posts, social media messages and malicious online advertising (known as malvertising) are a direct way for hackers to get your sensitive information.
- Know the signs. Look out for spelling or grammar errors, be alert for urgent or important messages. Do not click on unexpected links, avoid downloading anything that comes from a stranger or that you were not expecting,
- Whenever you get an email or message, count to five – usually that’s all the time you need to determine if the message seems authentic or not.
FraudSMART is a useful website (created by Banking & Payments Federation Ireland) that give lots of helpful information about the types of fraud that can affect you and gives lots of helpful key advice to help keep you informed. They also have updated information about new scams.
Our Commitment to Anti Bribery and Corruption
An Post we are fully committed to ensuring there is an ethos of Anti-Bribery and Corruption embedded within our culture. An Post have focused on top level commitment from the Management Board right down to all An Post employees. All employees, third parties and contractors must adhere to the An Post Anti Bribery and Corruption Policy. We are committed to reporting and investigating all incidents or suspicion of Bribery and Corruption, and providing relevant training to all employees. For more information click here.
In doubt about a message you received?
Contact our Customer Service Team to verify if it is legitimate.