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Woman looking at her phone after receiving a scam text.

Security Hub

We are aware of fraudsters sending fake emails and texts to customers pretending to be from An Post. We are asking customers to remain vigilant and be 'scam aware'. You are in the right place to find information and tips to help you stay safe online. 
If you are looking for information about online banking and current account fraud visit the An Post Money Security Hub

Helping our customers be ‘Scam Aware’

We have information about what to look out for and what actions to take if you have been affected. If you have any doubts about a message you have received about parcel delivery charges or banking transactions our Post and Parcel Customer Services and An Post Money Customer Services Teams are here to help and verify if it is legitimate. 

 

A screenshot of a fraudulent text message asking the receiver to pay a 2.99 euro fee for delivery.

Fraudulent Redelivery Text

  1. Stop and Think – are you expecting a package?
  2. Note that the tone is threatening. An Post will never send threatening requests.

A screenshot of a Whatsapp reseller sending a scam link to a fake an post site.

Whatsapp Reseller Scam

  1. An Post will never manage payments for items for sale on reseller websites.
  2. This is not a genuine link to the An Post website.

A screenshot of an email phishing scam.

Email Phishing Scam

  1. Stop and think – did you make this order?
  2. The link looks like it is to the An Post website but if you hover over the link, you can see that it would bring you to a different fraudulent site.

A screenshot of a fake website posing as the authentic An Post site.

Fake An Post Websites

  1. This is not a service that we provide so the information shown here on delivery and payment rules is fake. We will never manage payments for items for sale on reseller websites.
  2. This is not a genuine page from the An Post website.

A screenshot of a Whatsapp reseller sending a scam link to a fake an post site.

Fake Reseller An Post Websites

  1. This is not a service that An Post provides, we will never manage payments for items for sale on reseller websites.
  2. This is a fake page and is not part of the An Post website.

What you should do

  • Do not respond to unsolicited messages.
  • Never click on links in these messages.
  • Keep your personal information to yourself - personal details like name, emails or credit / debit card information.
  • Regularly access your account online to verify all transactions
  • Change passwords regularly and keep them private
  • Do not post personal information about yourself e.g. date of birth, where you live, family details on social media.

Security FAQ's

Top Tips and Additional Resources


Quick Top Tips:

When Shopping, Use trusted sites, beware of deals that are too good to be true! 
When Banking, Use strong password, don’t click on the link! Use official apps and sites.
When Accessing Social Media, Think before you post! Beware of scam connection requests.
 
 
Keep all software Up to date:
  • Keep all software on internet connected devices – including personal computers, smartphones and tablets – current to reduce risk of infection from ransomware and malware. 
  • If you want to “set it and forget it,” configure your devices to automatically update or to notify you when an update is available. 
 
Create Long Unique Passwords, Try using passphrase:
  • Length trumps complexity. Strong passwords are at least 14 characters long and unique. 
  • We recommend coming up with a password that is actually a “passphrase,” that is, a sentence that is at least 14 characters long. 
  • Focus on positive sentences or phrases that you like to think about and are easy to remember, such as ILov3StayingSafeOnl1ne! (but don’t use that one).  
 
Enable Multi-factor authentication (MFA):
  • Multi-factor authentication (MFA), sometimes called 2-factor authentication, adds a whole other level of security to your key accounts. 
  • MFA includes biometrics (think face ID scans or fingerprint access), security keys or apps that send you unique, one-time codes when you want to log on to a sensitive account. 
 
Phishing- Think before you click:
  • What’s the most common way for cybercriminals to get your sensitive information? It’s when you click on something you shouldn’t have. 
  • Malicious links in email, tweets, texts, posts, social media messages and malicious online advertising (known as malvertising) are a direct way for hackers to get your sensitive information. 
  • Know the signs. Look out for spelling or grammar errors, be alert for urgent or important messages.  Do not click on unexpected links, avoid downloading anything that comes from a stranger or that you were not expecting, 
  • Whenever you get an email or message, count to five – usually that’s all the time you need to determine if the message seems authentic or not. 
Need more info?

FraudSMART is a useful website (created by Banking & Payments Federation Ireland) that give lots of helpful information about the types of fraud that can affect you and gives lots of helpful key advice to help keep you informed. They also have updated information about new scams.


 

Our Commitment to Anti Bribery and Corruption 

An Post we are fully committed to ensuring there is an ethos of Anti-Bribery and Corruption embedded within our culture. An Post have focused on top level commitment from the Management Board right down to all An Post employees. All employees, third parties and contractors must adhere to the An Post Anti Bribery and Corruption Policy. We are committed to reporting and investigating all incidents or suspicion of Bribery and Corruption, and providing relevant training to all employees. For more information click here.

 

In doubt about a message you received?

Contact our Customer Service Team to verify if it is legitimate.

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