Security

We are aware of fraudsters sending fake emails and texts to customers pretending to be from An Post. We are asking customers to remain vigilant and be 'scam aware'. You are in the right place to find information and tips to help you stay safe online.

Sending items to the USA – important information about customs charges

The below information is correct as of the 29th August 2025.

If you are sending an item to the USA with An Post, the USA recipient/customer will need to pay taxes before the item can be delivered.
Our USA partner company, will contact the USA recipient/customer by email or SMS with a secure link to pay these charges. This is the only case where a payment link will be included in a message.
For items coming into Ireland, An Post will never ask you to pay customs charges via a link in an SMS or email. If you receive such a message for an item coming into Ireland, it is a scam.

Helping our customers be ‘Scam Aware’

We have information about what to look out for and what actions to take if you have been affected. If you have any doubts about a message you have received about parcel delivery charges or banking transactions our Post and Parcel Customer Services and An Post Money Customer Services Teams are here to help and verify if it is legitimate.

A screenshot of a fraudulent text message asking the receiver to pay a 2.99 euro fee for delivery.

Fraudulent Redelivery Text

Stop and Think – are you expecting a package?
Note that the tone is threatening. An Post will never send threatening requests.

A screenshot of a Whatsapp reseller sending a scam link to a fake an post site.

Whatsapp Reseller Scam

An Post will never manage payments for items for sale on reseller websites.
This is not a genuine link to the An Post website.

Email Phishing Scam

Stop and think – did you make this order?
The link looks like it is to the An Post website but if you hover over the link, you can see that it would bring you to a different fraudulent site.

A screenshot of a fake website posing as the authentic An Post site.

Fake An Post Websites

This is not a service that we provide so the information shown here on delivery and payment rules is fake. We will never manage payments for items for sale on reseller websites.
This is not a genuine page from the An Post website.

Fake Reseller An Post Websites

This is not a service that An Post provides, we will never manage payments for items for sale on reseller websites.
This is a fake page and is not part of the An Post website.

Tips to avoid scam messages

Stop and think! Are you expecting a package?
Check for misspelling, unusual links or unfamiliar sender email addresses
Watch out for urgent requests requesting immediate action
For current account customers, please see our keeping your money safe information.

An Post will never

Contact you by phone, email or SMS and ask you to share any personal details like your date of birth, bank account details, card PIN or full card details, login details, passwords, email address or User ID.
Charge you a fee to have your parcel redelivered.
Send messages that contain any links when contacting you about the payment of Customs Charges.

What you should do

Do not respond to unsolicited messages.
Never click on links in these messages.
Keep your personal information to yourself - personal details like name, emails or credit / debit card information.
Regularly access your account online to verify all transactions
Change passwords regularly and keep them private
Do not post personal information about yourself e.g. date of birth, where you live, family details on social media.

Security FAQ's

If you have ordered from a retailer who uses An Post as their delivery provider, we will attempt to send you an SMS and/or email address using the details provided by the retailer. These details will only be used to update you on your delivery. An Post will never send a link requesting payment for a parcel via email or SMS.

We will send you a Post Alert to tell you that your parcel is on the way and to:

Allow you to track your parcel
Allow you to make a change to the delivery arrangements
Tell you your parcel has been delivered
Tell you your parcel could not be delivered and advise you where it can be collected

You will also get SMS messages from us if you are an AddressPal customer. You provide us with your mobile number so that we can contact you to tell you:

Your parcel is ready for collection at your nominated post office/collection point
Your parcel is being returned to the sender if it has not been collected
If the post office/collection point you have chosen is not available

If customs charges are due on your item, you will receive a postcard in the post with details of the charges. We will also attempt to send an email and/or an SMS if these details have been provided to us by the sender (this could be a retailer or someone you know). We will not include any links requesting payment in our email or SMS messages, we will explain that you need to visit our website or any Post Office to make the payment.

Yes, if you have your tracking number and your Customs reference number you can pay online now. This reference number or Master Reference Number (MRN) is a unique customs declaration number which can be located on your Customs Charge Notification from An Post. This notification can be sent by SMS, email or by postcard.

Our Customer Service Teams are available to speak with you Monday to Friday 9am-5.30pm and on Saturday 9am-2pm.

However, you can contact us in a few different ways.

You can send a message on Facebook using private messenger or send a direct message on Twitter @Postvox and include an image of the sms or email.

Find out more about how to contact us. The fastest choice from these options is Webchat, which is available until 5.00pm Monday to Friday and up to 2.00pm on Saturdays.

The sooner you can call us means we can take immediate action and block the account and the card. The quickest way to contact us is to call us. If you’re in Ireland call 1800 267678 or if outside of Ireland call 0044 115 9659218

The sooner you can contact us means we can take immediate action and block the account and the card. The quickest way to contact us is to call us. If you’re in Ireland call 1800 267678 or if outside of Ireland call 0044 115 9659218

Additional Resources

FraudSMART is a useful website (created by Banking & Payments Federation Ireland) that give lots of helpful information about the types of fraud that can affect you and gives lots of helpful key advice to help keep you informed. They also have updated information about new scams.

Our Commitment to Anti Bribery and Corruption

An Post we are fully committed to ensuring there is an ethos of Anti-Bribery and Corruption embedded within our culture. An Post have focused on top level commitment from the Management Board right down to all An Post employees. All employees, third parties and contractors must adhere to the An Post Anti Bribery and Corruption Policy. We are committed to reporting and investigating all incidents or suspicion of Bribery and Corruption, and providing relevant training to all employees. For more information click here.

In doubt about a message you received?

Contact our Customer Service Team to verify if it is legitimate.

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