Mobile Data Speeds
Your mobile data speed refers to how fast your mobile connection is. It is measured in ‘Mbps’ (i.e., megabits per second) and the higher the Mbps, the higher the speed of data connection on your device. In practice this impacts how quickly you can send and receive information (e.g., loading social media posts, listening to music on streaming platforms, downloading or uploading files and / or making video calls).
The speed that you experience will vary depending on your connection and your chosen plan. There are different generations of mobile network, 3G and 4G and the mobile data speeds increase with each generation of mobile network.
Estimated Maximum Data Speeds
To ensure transparency and in accordance with regulations, we provide you with an estimated maximum upload and download speed for your mobile service. Table 1 below sets out the estimated maximum speed for your mobile Internet Access Service that we agree to provide as part of your Agreement. An Post may publish updates to Table 1 from time to time, as required however, your contracted estimated maximum speed is that which applied at the time your Agreement for services with An Post starts. The estimated maximum speeds are those which you would realistically be able to achieve in different locations however the exact speeds experienced across the network will vary and may be higher.
| Network | Estimated Maximum Download | Estimated Maximum Upload |
|---|---|---|
| 3G | 3Mbps | 0.5Mbps |
| 4G | 10Mbps | 3Mbps |
Factors Impacting Data Speeds
It is important to highlight factors which impact your speed, some of which are outside our control. The factors which may impact your experience, and the speeds you actually receive, include, but are not limited to: the type of device you are using, your selected plan, your location, the topography (mountains, valleys, trees etc.) the level of use on the network, whether you are indoors (and may be impacted by the effect of building materials on indoor coverage), and the capacity of the equipment hosting the third party Internet content that you are accessing. It is not expected that any traffic management measures applied have an impact on your privacy or protection of your personal data. A copy of our privacy notice can be found here.Contacting An Post Regarding Data Speeds
If you experience any continuous issue (such as an issue that occurs continuously over a 1-2 week period), or a regularly recurring discrepancy between the actual performance of your speed, or other quality of service parameters and the performance indicated above, then please contact us and we will attempt to diagnose and resolve your issue. We will endeavor to resolve your issue as soon as possible within 10 working days.
In exceptional circumstances longer resolution times may apply. Any complaints will be managed in accordance with our Code of Practice for Complaints Handling.
If, having gone through this process it is still not possible for An Post to remedy a situation where you are not continuously or regularly achieving the speeds that we have communicated and, where the relevant facts are established by a monitoring mechanism certified by ComReg, this may constitute non-conformity of performance for the purposes of triggering the right to seek potential remedies available to you under Irish law, whereby you may be entitled to issue legal proceedings for (a) damages; (b) restitution; or (c) rescission of your contract. Please note that such remedies are subject to the provisions of your Agreement with An Post and are without prejudice to any other rights you may have under law, including, without limitation, your rights under consumer protection legislation, such as the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980, or your rights at common law. In any event, An Post’s liability to you will not exceed the limit set out in our An Post Mobile Terms and Conditions..
