An Post Money Security Hub | Help & Support

At An Post Money our priority is keeping you and your money safe.

Online banking and current account fraud

Here you will find what to look out for when it comes to online banking and current account fraud and what actions to take if you have been affected. If you have any doubts about a message you have received or banking transactions our An Post Money Customer Services Team are here to help. Contact us on 01 705 8000 or +353 1 705 8000 if you are abroad.

Fraud Awareness Blogs

Fraud Awareness: How to avoid scams

Find out more

Holiday Scams - Stay vigilant when abroad

Find out more

Email Phishing Scam

Stop and think – did you make this order?
The link looks like it is to the An Post website but if you hover over the link, you can see that it would bring you to a different fraudulent site.
An Post will never send you an email with a link to a log in page, where you have to input your personal details.

Hand holding phone showing the An Post Money app

An Post will never...

Contact you by phone, email, or SMS and ask you to share any details of your account. We will never ask you to share card PIN, card number, login details, passcodes or user IDs.
Contact you asking you to share a one-time passcode. One-time passcodes should not be shared with anybody, including An Post staff.
Contact you and ask you to transfer money to/from any of your accounts.
Send you an email with a link directly to your account or login screen.

Keeping your money safe

Fraud Protection

Fraudsters are becoming more and more sophisticated in how they scam people out of money. Here’s 5 things you should know.

Shopping Online

How to set up Secure Customer Authentication

Tips to Keep Safe

Tips for using ATMs, protecting your pin, reporting lost or stolen cards and getting your hands on emergency cash.

Romance Fraud

Victims of this scam believe they have met their perfect match online, but the person is a fraudster using a fake profile to build the relationship.

Digital Wallets

Shop ‘til you drop, the hassle-free way. Add Apple Pay, Google Pay or FitBit Pay to your digital wallet and make purchases like a boss.

Make your online shopping more secure with Dynamic CVV

You’re probably familiar with the regular CVV (Card Verification Value), those 3-digit numbers on the back of your card required for online orders. But with Dynamic CVV, we’re adding an extra layer of protection to safeguard your hard-earned cash from online fraudsters.

Now, each time you make an online purchase, you can generate a brand-new CVV code right from the An Post Money App. It even applies to recurring payments, like subscriptions.

Find out more.

Safety and security for An Post Money Current Account Customers

Is é An Post a bhainistíonn do chistí. Toisc nach Foras Creidmheasa muid, níl do chistí clúdaithe ag an Scéim Ráthaíochta Taiscí in Éirinn. Mar sin féin, cuirimid cistí custaiméirí i gcuntais leithscartha (ar a dtugtar cuntais ‘cosanta’ nó ‘cistí cliant’) le hInstitiúidí Airgeadais atá faofa ag Bord An Post chun glacadh le héarlaisí An Post agus atá údaraithe chun feidhmiú in Éirinn mar Institiúid Chreidmheasa, ar aon dul le rialacháin an AE agus arna maoirsiú ag Banc Ceannais na hÉireann.

Ciallaíonn sé seo go bhfuil do chistí scartha ónár sócmhainní eile agus is féidir iad a úsáid chun tú féin agus custaiméirí eile a aisíoc i gcás ár ndócmhainneachta nach dócha.

Sea, tugaimid leibhéal breise slándála duit leis an Mastercard SecureCode®, a thairgtear i gcomhpháirtíocht le Mastercard. Gach uair a cheannaíonn tú rud éigin ar líne ar na láithreáin ghréasáin rannpháirteacha, iarrfaidh siad ort carachtair randamacha a chur isteach ó do phasfhocal Mastercard SecureCode chun an ceannach a údarú agus a dhearbhú gur tusa úinéir an chárta.

Nuair a dhéanann tú do chéad cheannachán ar líne le miondíoltóir rannpháirteach, iarrfar ort clárú don tseirbhís Mastercard SecureCode. Is féidir leat neamhaird a dhéanamh den iarratas seo uair amháin, ach ní mór duit clárú an chéad uair eile le bheith in ann ceannach ó láithreáin ghréasáin rannpháirteacha amach anseo.

Is féidir leat do chárta a réamhchlárú freisin sula ndéanann tú aon siopadóireacht ar líne. Nuair a chláraíonn tú, iarrfar ort uimhir do chárta agus roinnt faisnéise breise a thabhairt.

Úsáideoirí Aipe – Má tá tú ag baint úsáide as ár n-aip nua An Post Airgid, gheobhaidh tú do phaschód aonuaire trí fhógra ar bhrú tríd an aip.

Úsáideoirí Neamh-Aipe – Gheobhaidh custaiméirí nach n-úsáideann Aip Airgid An Post a gcód aonuaire trí SMS chuig a n-uimhir fón póca chláraithe.

Mura n-aithníonn tú idirbhearta ar do chuntas, déan teagmháil le Seirbhísí do Chustaiméirí ar +353 1 705 8000 le haghaidh comhairle agus fiosrúcháin. Le haghaidh tuilleadh eolais ar chalaois, seiceáil ár dtéarmaí agus coinníollacha.

Úsáideoirí Aipe – Cinntigh le do thoil go bhfuil fógraí curtha ar siúl agat le haghaidh Aip Airgid An Post i socruithe do ghléis agus san aip. Ansin iarr an paschód aonuaire arís.
Daoine nach Úsáideoirí Aipe – Cuir glaoch ar ár seirbhís do chustaiméirí ar +353 1 705 8000 le seiceáil go bhfuil d’uimhir ghutháin cláraithe i gceart. Nuair a bheidh d’uimhir ceartaithe, féadfaidh tú an t-iarratas ar phaschód aonuaire a dhéanamh arís chun d’idirbheart a chur i gcrích.

Má chuir tú isteach do phasfhocal trí huaire go mícheart, déanfar thú a ghlasáil amach as do chuntas. Cuireann sé seo cosc ar thríú páirtithe neamhúdaraithe rochtain a fháil ar do chuntas. Beidh ort an fheidhm phasfhocal dearmadta a úsáid.

Mar gheall ar Rialacháin AE is infheidhme maidir le gach banc san AE agus chun custaiméirí a chosaint agus Fíordheimhniú Custaiméirí Láidre (SCA) a chinntiú dá n-íocaíochtaí, iarrfaimid uaireanta ar chustaiméirí a n-íocaíochtaí a cheadú trí Phaschód Aonuaire a chur isteach.

Woman looking at her phone to contact An Post Money for help

Need to get in touch or help with an emergency?

Not sure what to do about a lost or stolen An Post Money current account card? Or need help with any of our An Post Money Products or Services contact us directly.