Yes, you can buy, exchange and manage up to 15 currencies. You can make one top up per day on the app.

You can set up and use all An Post Money products in one app. It's available in the App Store and Google Play Store.

You can set up and manage a current account, Money Mate account and currency card.

For security purposes we use Two Factor Authentication which includes the requirement of facial recognition to verify your identity .

If the merchant allows, you can use your card to make a partial payment and cover the balance with some other payment method. Just tell the cashier before you start the transaction and confirm the amount you want deducted from your card.

It is not possible to top up with a credit card, you must use a debit card.

You can change your PIN at any ATM in Europe that offers a PIN change facility.

Please see the list of local free phone numbers.

If you don’t recognise a transaction, please call card services via a local free phone number.

If you have a dispute about the goods or services bought with the card, you must go back to the retailer.
We’ll only be able to give you a refund if all the following conditions apply:

1. you didn’t know the exact amount you were paying when you agreed to the payment.
2. the amount charged exceeds the amount you reasonably expected to pay, taking into account your previous spending pattern.
3. you asked us for a refund within 8 weeks of the date the amount was debited from your card.

You must also give us any additional information that is reasonable so we can investigate whether you are entitled to a refund.

Please call us in the first instance (via a local free phone number or via An Post Currency Card Support line | An Post Money from outside Ireland), so we can try and resolve any problems as quickly as possible.
 
You can also make a complaint by:  

• Emailing prepaidmgmt_servicequality@mastercard.com
• Writing to Service Quality, Access House, Cygnet Road, Hampton, Peterborough PE7 8FJ, UK

If you write to us, for security reasons please do not include your full card number. Just provide the first six and last four digits only, as follows: 123456******7890.

When a complaint is received, we aim to resolve your issues within 15 working days of receiving it, and in special circumstances within 35 working days (and we will let you know if this is the case).
 
If you are not satisfied with the final response you receive you can refer the matter to:
Belgian Financial Ombudsman Service (Ombudsfin) details:
Website: www.ombudsfin.be
Email: Ombudsman@Ombudsfin.be
Address: North Gate II, Boulevard du Roi Albert II, Nr 8, bte. 2 BE - 1000 Brussels, Belgium
Telephone: +32 2 545 77 70
 
You may also refer your complaint to the Irish Financial Services and Pensions Ombudsman:
Website: www.fspo.ie
Email: info@fspo.ie
Address: Lincoln House, Lincoln Place, Dublin 2, DO2 VH29, Republic of Ireland
Telephone: +353 1 567 7000
 
You may also use the Online Dispute Resolution service (also known as ODR) if you are an
EU resident and have a complaint about a product or service purchased from us online.
The ODR website can be found at http://ec.europa.eu/consumers/odr/. As the ODR service
will ultimately re-direct your complaint to the Belgian Financial Ombudsman Service
(Ombudsfin), you may prefer to contact us.

An inactivity fee will be charged after a period of 15-months if you have not used your card to top up funds, pay for transactions, withdraw money from an ATM, or cash out your card to zero. The fee will cease to be deducted once you reuse your card.  The fee will continue to be charged after your card has expired, but no fee will be charged if you have a balance of zero. To keep your card active, you can perform one of the transactions mentioned above. Remember, you can use your card at millions of cash machines worldwide wherever the Mastercard Acceptance Mark is displayed, to access your money quickly and safely. You can also pay for goods and services online and in store at home or abroad wherever Mastercard Prepaid is accepted
 

You can freeze and unfreeze them in the An Post Money app if you’ve misplaced them and later find them again.

The card will automatically select the next available currency wallet to make a payment in the following order: Euros, GB pounds, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Emirati dirhams, South African rand, Swiss francs, Turkish lira, Mexican pesos, Polish zloty, Czech koruna, Croatian kuna, Swedish krona and Japanese yen.

You can check your PIN in the An Post Money app, available in the App Store and Google Play Store.
You can also call card services via a local free phone number.

If your card is lost, stolen, damaged or you see a transaction you don’t recognise, please call card services via a local free phone number.
They will issue a replacement card or send emergency cash to the registered card holder up to the available balance of the card (subject to availability and over 18’s only).

Your card cannot be used:

• To get cash back.
• To send money to someone else.
• To buy from adult or gambling sites or shops.
• For any unlawful activity.
• For recurring payments, such as monthly magazine fees.

Just enter your four-digit PIN. This should be accepted if the cash machine has been set up correctly.

Your debit card must be in the exact same name as registered on your currency card.

a) Some toll booths, car parking machines and on board cruises or planes cannot obtain an online authorisation from us.

b) Restaurants, bars, hotels and other merchants may request authorisation for an additional percentage or “tolerance” above the amount being charged. This allows for changes in the final amount, for example a tip after the card was already read.

If the total balance on your card is less than the transaction value plus the tolerance, then the transaction will be declined.

Restaurants, bars, hotels and other merchants may request authorisation for an additional percentage or “tolerance” above the amount being charged. This allows for changes in the final amount, for example a tip after the card was already read.

The amount requested by the merchant plus the tolerance is reserved from your card balance for seven days or until the final amount is paid, whichever is sooner.

Please regularly check your transaction history to ensure your balance is sufficient to cover your spending.