If you're returning an item, it should be packed correctly in suitable packaging. If you use the original packaging, make sure to remove any delivery labels.

If it isn't possible to use the original packaging, simply pack your item securely, ideally with packaging that will be weatherproof.

Follow our simple tips guide on preparing your parcel for postage.

Yes, it is free and easy to sign up!

Yes, the items can be packaged together as long as they don’t exceed the maximum size and weight dimensions.

If the retailer you are returning to isn't listed you can still make a return if you know their address. Follow this link to purchase a postage label.