Delivery

An Post holds missed deliveries for the following periods:  

• 5 working days for Standard Post and Express Post. 
• 3 working days for registered post.  
• 16 working days if it is received from abroad.

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside. If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.  In order to avoid missing a delivery you can sign up anpost.com and set up a delivery safe spot. This can be a safe, dry place out of view or a neighbour.

An Post holds missed deliveries for the following periods:  

• 5 working days for Standard Post and Express Post. 
• 3 working days for registered post.  
• 16 working days if it is received from abroad.

After that, we will try to return the item to the person who sent it, if there’s a legible address on the outside. If anything has to be returned to the sender, we will attach a sticker explaining why we couldn’t deliver it.  In order to avoid missing a delivery you can sign up anpost.com and set up a delivery safe spot. This can be a safe, dry place out of view or a neighbour.

We will try to deliver to the address at least once, if there is no one available to accept the parcel we will leave you a “sorry we missed you!” notice explaining how to get it. This will explain the options to collect the parcel from one of our locations or you can arrange a redelivery online. If you're not going to be at home, you can avoid missing a delivery by setting a safe spot up. This can be a safe, dry place out of view or a neighbour. Sign up now at anpost.com/signup to set a safe spot.

You have a number of options available if you miss a delivery:

• Collect your item by bringing your ‘sorry we missed you notice’ (also called a Docket In Box or DIB notice) and personal identification, such as a driver’s licence, to your local Delivery Service Unit

• Nominate an agent to collect the item on your behalf. You (the addressee) must sign the ‘sorry we missed you’ notice and the agent must have this and their own identification in order to collect the item

• Arrange redelivery of the item online to the same or an alternative address. Redeliveries can take approximately 3 to 5 working days to be delivered. 

• If you believe that your item should have been delivered, but you have not received a DIB, then it is most likely that your item is still in transit.

Standard post items are normally delivered by An Post one to two days after posting. Most often, delays occur due to incomplete, illegible or incorrect addresses.

Other reasons for late or delayed delivery include:

• Items posted after the final collection of the day
• Difficulty accessing the property
• International post being handled by multiple postal services and customs agents
• Handling of prohibited items

If we have left a 'sorry we missed you' notice indicating that delivery was attempted at your address, please follow the instructions on the notice.

If you have not received your standard post within five working days from the date of posting, or 15 days in the case of international post, we suggest you use our contact form or pick up an enquiry form at your local post office or delivery office.