Find a returns solution that ensures your customers come back to you
Need to make sure your customers can return their unwanted shopping without hassle? Find a returns solution to suit you and keep online shoppers coming back with a returns service that is convenient, flexible and risk-free.
Choose from one of the returns services we offer:
- Click & Post
- Prepaid returns labels
Contact an Account Manager for more information on creating a convenient returns solution to match your needs and ensure your customers return to you.
Click & Post
Click & Post is the hassle-free way for your customers to send back unwanted items.
The service is:
- Flexible as you can choose to pay for all returns or to have the customer pay
- Easy to manage as your customer can choose to print their label or have it printed for them in a Post Office
- Trackable with track and trace alerts on deliveries in real time
- Convenient as customers can choose to have their item collected or they can drop it off at their nearest post office, parcel locker or selected Postpoint location
- Quick with speedy returns through our Express Post service
Prepaid returns label
The basic returns solution, our prepaid returns label service is:
- Easy to use as you simply put the label in the parcel on the way out and the customer can use it to return their item if they wish
- Cost effective as you only pay for parcels that are returned to you
- Convenient for customers who can return their item at their nearest post office or through any postbox
