Find a returns solution that ensures your customers come back to you

Need to make sure your customers can return their unwanted shopping without hassle? Find a returns solution to suit you and keep online shoppers coming back with a returns service that is convenient, flexible and risk-free.

Choose from one of the returns services we offer:

• ReturnPal
• ReturnMyShopping
• Prepaid returns labels

Contact an Account Manager for more information on creating a convenient returns solution to match your needs and ensure your customers return to you.

ReturnPal

ReturnPal is the hassle-free way for your customers to send back unwanted items. The service is:

• Flexible as you can choose to pay for all returns, to partially pay or to have the customer pay
• Easy to manage as there are QR barcodes for all returns and no printed labels
• Trackable with track and trace alerts on deliveries in real time
• Convenient as customers can choose to have their item collected or they can drop it off at their nearest post office
• Quick with speedy returns through our Express Post service
• Handy as the ReturnPal app is free to download on Apple and Android

ReturnMyShopping

Our ReturnMyShopping service is a printed label return service that is:

• Flexible as you can choose to pay for returns or to have the customer pay
• Easy to use as customers just print and apply a label to the item being returned
• Trackable using our track and trace service
• Convenient as customers can choose to have their item collected or they can drop it off at their nearest post office
• Quick as items will be returned using our Express Post service

Prepaid returns label

The basic returns solution, our prepaid returns label service is:

• Easy to use as you simply put the label in the parcel on the way out and the customer can use it to return their item if they wish
• Cost effective as you only pay for parcels that are returned to you
• Convenient for customers who can return their item at their nearest post office or through any postbox