Mobile Data Speeds

Your mobile data speed is measured in ‘Mbps’ (i.e., megabits per second) and the higher the Mbps, the higher the speed of data connection on your device. In practice this impacts how quickly you can send and receive information (e.g., loading social media posts, listening to music on streaming platforms, downloading or uploading files and / or making video calls).

Estimated Maximum Data Speeds

Table 1 below sets out the estimated maximum download and upload speeds for your mobile internet service that we provide as part of your Agreement. An Post may publish updates to Table 1 from time to time, as required. However, your contracted estimated maximum speed is that which applied at the time your Agreement for services with An Post commenced.

Factors Impacting Data Speeds

The estimated maximum speeds set out under Table 1 are those which you would realistically be able to achieve in different locations. However, it is important to highlight that the exact speeds experienced across the network may vary, depending on a number of factors outside of An Post’s control including, but not limited to, your location, your surroundings, your device capability, your selected plan, network traffic, network coverage and network signal.

Contacting An Post Regarding Data Speeds

If you experience any continuous or regularly recurring discrepancy between the actual performance of your speed, or other quality of service parameters and the performance indicated above, then please contact us and we will attempt to diagnose and resolve your issue. We will endeavour to resolve your issue as soon as possible within 10 working days.

In exceptional circumstances longer resolution times may apply. Any complaints will be managed in accordance with our Code of Practice for Complaints Handling.

If, having gone through this process it is still not possible for An Post to remedy a situation where you are not continuously or regularly achieving the speeds that we have communicated and, where the relevant facts are established by a monitoring mechanism certified by ComReg, this may constitute non-conformity of performance for the purposes of triggering the right to seek potential remedies available to you under Irish law, whereby you may be entitled to issue legal proceedings for (a) damages; (b) restitution; or (c) rescission of your contract. Please note that such remedies are subject to the provisions of your Agreement with An Post and are without prejudice to any other rights you may have under law, including, without limitation, your rights under consumer protection legislation, such as the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980, or your rights at common law. In any event, An Post’s liability to you will not exceed the limit set out in our An Post Mobile Terms and Conditions..