Track

Once we receive your parcel and it is scanned into our network system, we will deliver it to you as quickly as possible. The fastest way to track your delivery is online. This information is updated throughout the day as we scan your delivery so please check back here later.

If you have ordered from a retailer who uses An Post as their delivery provider, we will attempt to send you an SMS and/or email address using the details provided by the retailer. These details will only be used to update you on your delivery. An Post will never send a link requesting payment for a parcel via email or SMS.
 
We will send you a Post Alert to tell you that your parcel is on the way and to:
 

• Allow you to track your parcel
• Allow you to make a change to the delivery arrangements
• Tell you your parcel has been delivered
• Tell you your parcel could not be delivered and advise you where it can be collected

 
You will also get SMS messages from us if you are an AddressPal customer. You provide us with your mobile number so that we can contact you to tell you:
 

• Your parcel is ready for collection at your nominated post office/collection point
• Your parcel is being returned to the sender if it has not been collected
• If the post office/collection point you have chosen is not available

No, this message is a scam attempt and it is not from An Post. A fresh wave of scams, aimed at tricking members of the public into giving away sensitive financial details, has been hitting a wide range of businesses including us. 
  
The scammers use a number of methods, the latest, like these ones, involve a text message telling customers they have a mail item that is being held because of an overdue payment. The customer is asked to click on a link to have the mail item released. The scams have hit customers, including An Post colleagues, as well as taking up valuable time and resources as we respond to enquiries and tackle the scammers. The texts often carry an An Post logo and are designed to look like a genuine customer contact. 
  
An Post are asking customers to be Scam Aware if they receive these kinds of messages. In many cases the layout or language used in the messages are an indication they are not genuine. 
  
The sources of the scams and the methods used by the scammers change all the time. We have been successful in the past in getting some of the scams closed down. That work continues but it is fair to say that such scam attempts are becoming a feature of all our lives and constant vigilance is required. 

You can find more information in our Security Hub.  

If you are sending an item: In order to track an item, you must purchase a tracked service which can be done at the post office or via our Click & Post online postage solution. When this is done, you will receive a tracking number for the parcel. If you have sent an item via a tracked service, you can track it online using track and trace. This information is updated throughout the day.   

If you are receiving an item: Ask the sender if they have sent the item using a tracked service, if so they should be able to provide a tracking number. You can then track your item on track and trace using this number. This information is updated throughout the day.   

You will need the tracking number (barcode) of an item in order to track it. You cannot track an item without a tracking number. 

If you have a tracking number, please refer to our online track your item service. This is how your service works: 

• Simply enter the Track ID number of the item from your receipt or your customer reference number from the postage label 

• The number you enter will have two letters followed by nine numbers and will end in IE. For example RR123456789IE 

You will need the tracking number (barcode) of an item in order to track it. You cannot track an item without a tracking number. 

If you have a tracking number, please refer to our online track your item service. This is how your service works: 

 

• An Post may not be in a position to track outbound international items once the item leaves Ireland as we have no control over the delivery of an item in another country.  As soon as we get an update it is put onto the system. We advise that you contact the Receiver Postal Service for an update on the status/location of this item. Visit our list of international carriers for more information. 

• Inbound international items may be tracked using our online tracking tool, provided that the item has been received in Ireland and you have the item number tracking information. 

Until An Post physically receive and scan an item it will not show up in our network. Please remember that another postal operator’s tracking system may show the item as being in Ireland, even if the item is still at a foreign location in transit. 

If the intended recipients are claiming non-delivery of the item, you can submit a missing/delayed item contact form and we will investigate the matter on your behalf.  

No, the trans ref ID number is not a tracking number. It is simply a number used to record your transaction with An Post. A tracking number is in the format of two letters, followed by nine digits, and ending in two letters e.g AY123456789IE. 

The first step is to track your parcel online. If we have delivered your parcel and there is a signature available you can view the item history and will be offered the option to request a proof of delivery. You can then download a PDF of the delivery record immediately. 

At this time of year with the extra seasonal volumes they can take a bit longer. Once the parcel arrives into Ireland and is scanned into our parcel hub, we will get it to you as quickly as possible. You can track your post via track and trace. You can also check with the original postal carrier for updates.  
 

At this time of year with the extra seasonal volumes they can take a bit longer.  Please allow up to 5 working days for processing. If your item originated from a non-EU country please refer to our customs hub for more details. 

You can only track your pre-paid gift packaging if you upgrade to a tracked service upon sending. This can be done at your local post office. When this is done, you will receive a tracking number for the parcel. You can then track your item on track and trace using this number. Tracking information is updated throughout the day.  

Once an item leaves Ireland, we have no control over the delivery of an item.  All updates will come from the Receiver Postal Service and will be available via track and trace as soon as they become available. We advise that you contact the Receiver Postal Service for an update on the status/location of this item. Visit our list of international carriers for more information.