An Post Money

Support for customers impacted by COVID-19

You can continue to manage your An Post Money accounts online.
If you are in financial difficulty, we are enabling payment breaks and flexible payment arrangements where needed. If you have any questions, contact us.
For contactless transactions, an increase to the transaction limit, from €30 to €50, is currently being rolled out across the country.
Government tax of €30 on credit cards, normally charged in April, has been deferred to July.
If you have any questions, please visit our help & support or our contact section.

Should you wish to make an application for a new personal loan and, or credit card, there is likely to be a delay in processing your request as we are currently prioritising service to our existing customers.

Display boards, floor signs and staff will remind customers to remain apart from other people while in the Post Office.

If you are concerned about proceeding with travel arrangements, please contact the company you have booked with for further guidance.

If the airline cancels the flights, or hotel cancels the accommodation and offers a refund within a certain time frame, you should give them at least 15 business days to process the refunds, and in the event they do not, you should contact us to investigate for you.

If a company advises that they have gone into liquidation, this means they will not be able to provide you with the product or service you have paid for. Under credit card regulations, we can help you claim a refund (called a ‘Dispute’). What you need to do is:

Have confirmation of the goods/service ordered, for example a receipt or invoice. This should include the order number and date of the transaction.
Confirmation from the merchant that they have gone into liquidation and that they cannot supply you with the goods/service (although if that information is in the public domain, this may not be necessary).
Once you have the above information, call our Customer Service team on 0818 205 410 and they will start your claim.

If you need to make a withdrawal and are not comfortable attending the post office, you can withdraw cash using an ATM. If you need to lodge funds, you can do this through online banking using our Quick Lodge facility. If you have questions about how to use this feature, please contact us.